Privacy Policy

Effective Date: [March 29, 2025]

At Graphifox, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website Graphifox.com, use our services, or interact with us in any other way.

By using our website, you agree to the terms outlined in this Privacy Policy. We reserve the right to update or modify this policy at any time, so please check back periodically.

1. Information We Collect

We collect both personal and non-personal information from you when you interact with our website. The information we collect includes:

Personal Information:

• Name

• Email address

• Phone number

• Business information (if applicable)

• Billing information (for payments processed via PayPal or Payoneer)

Non-Personal Information:

• IP address

• Browser type and version

• Device type and operating system

• Referring URLs

• Pages visited on our website

• Time spent on our website

Design Information:

When you request a custom design (logo, flyer, etc.), we collect information about your design preferences, ideas, and concepts. This information is used to create a unique design tailored to your needs. We also collect feedback about the design process to improve our services.

2. How We Use Your Information

We use the information we collect to:

Provide Services:

• Process your orders for logo designs, flyer designs, and other graphic design services.

• Communicate with you regarding your design projects and provide customer support.

• Customize and personalize the designs to meet your needs and preferences.

Improve Our Website and Services:

• Enhance user experience, analyze trends, and optimize the functionality of our website.

• Use your feedback to improve our offerings and ensure that our services align with your expectations.

Marketing and Communication:

• Send you promotional offers, newsletters, or updates about our services if you’ve opted to receive such communications. We may also contact you to request feedback on your experience with us.

Payment Processing:

• Process payments for services rendered via PayPal or Payoneer, without storing sensitive payment details like credit card numbers.

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and improve the user experience. You can disable cookies in your browser settings, but doing so may affect some features of our site.

We may also use tracking technologies like Google Analytics to gather insights about how users interact with our website. This helps us improve our services and marketing efforts. We do not share this data with third parties unless necessary for our internal operations.

4. How We Protect Your Information

We adopt reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption protocols and secure servers. However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers who assist us in running our business (e.g., payment processors, email service providers). These third parties are required to maintain confidentiality and only use your information to perform services on our behalf.

We may also share non-personal, aggregated data for analytical or marketing purposes. This data is anonymized and cannot be linked to specific individuals.

6. Your Rights and Choices

Access and Correction:

You can request access to the personal information we hold about you and ask for corrections if necessary. You have the right to ensure that your information is accurate and up-to-date.

Opt-Out of Marketing Communications:

If you no longer wish to receive promotional emails or newsletters, you can opt-out by clicking the “unsubscribe” link in the email or by contacting us directly at info@graphifox.com.

Cookie Preferences:

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website, such as login sessions or personalized recommendations.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected data from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience, but we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those sites before providing any personal information.

9. No Refund Policy

Please note that we do not offer refunds on any of the services provided. All sales are final. If you encounter any issues with the design or service, please contact us within 30 days, and we will work to resolve the matter through revisions or alternative solutions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your data and the changes to our privacy practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: info@graphifox.com

• Phone: +8801870452391